Returns
Returns & right of withdrawal
Here you can read what you can do if you don't want to keep an order, and what to do if something is wrong with the quality.
Made-to-measure products: no right of withdrawal
I only make my ready-made sets, extra nails and custom sets after you order, based on the measurements and choices you give me: nail shape, length and your size for each finger. They are therefore made to your specifications and clearly meant for you personally.
The statutory right of withdrawal (the 14-day cooling-off period) doesn't apply to these products. That means I can't take them back or exchange them. Please check your sizes carefully before you order: I'm not responsible for a set that doesn't fit because of incorrect measurements.
The apply kit
Every set comes with an apply kit included in the price. In your cart you can take out parts you don't need. The apply kit goes with your set and isn't sold separately, so it can't be returned separately either: your order is treated the same way as your set.
Is something wrong with the quality?
Did your set arrive damaged, or is something really wrong with how it was made? Then please contact me as soon as possible, preferably within 14 days after you received it. Send your order details and clear photos of the problem.
Then we'll look for a solution together. That's usually a repair or a new set. If that doesn't work, we'll look at another solution together. Damage from incorrect use, not following the instructions or damaging it yourself isn't covered. Your statutory rights as a consumer always remain.
This information is meant for consumers. Business customers have no right of withdrawal.
Questions? Send me a message through the contact form or email contact@pressedstudios.nl.